Privacy Policy

1. Who We Are

Pelvic Peace ("we," "us," "our") operates the Pelvic Pat SMS-based wellness education service. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

We collect only the minimum information needed to provide our service:

• Phone number — used to send and receive text messages
• Message content — your conversations with Pelvic Pat
• Payment information — processed securely by Stripe; we never store your credit card details
• Usage data — credit balance, message timestamps, and service usage patterns

We do not collect: names, email addresses, physical addresses, social security numbers, medical records, insurance information, or any Protected Health Information (PHI).

3. How We Use Your Information

• To provide pelvic health wellness education via SMS
• To maintain your conversation history for context continuity
• To manage your credit balance and process payments
• To improve our wellness education content and service quality
• To send service-related notifications (e.g., low credit alerts)

4. SMS Messaging

By texting Pelvic Pat, you consent to receive SMS messages from us related to pelvic health and wellness education. Key details:

• Message frequency varies based on your usage
• Message and data rates may apply
• Text STOP at any time to opt out of messages
• Text HELP for assistance
• Carriers are not liable for delayed or undelivered messages

We will never share your phone number with third parties for marketing purposes. Your phone number is used solely to deliver the Pelvic Pat service.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties except:

• Service providers — we use Twilio (SMS delivery), Stripe (payments), and Anthropic (AI processing) to operate our service. These providers process data only as needed to perform their services.
• Legal requirements — if required by law, subpoena, or other legal process

6. Data Security

We protect your data using industry-standard security measures including encryption in transit (HTTPS/TLS) and encryption at rest. Payment processing is handled by Stripe, a PCI-DSS compliant payment processor.

7. Data Retention

We retain your conversation history and account information for as long as your account is active. You may request deletion of your data at any time by texting "DELETE MY DATA" to Pelvic Pat or contacting us directly.

8. Your Rights

You have the right to:

• Opt out of SMS messages at any time by texting STOP
• Request a copy of your personal data
• Request deletion of your personal data
• Withdraw consent for data processing

9. Not Medical Advice

Pelvic Pat provides general health and wellness education only. Our service is not a medical service and does not provide medical advice, diagnoses, or treatment. Information provided should not be used as a substitute for professional medical advice. Always consult a qualified healthcare provider for medical concerns.

10. Children's Privacy

Our service is intended for adults 18 years of age and older. We do not knowingly collect information from anyone under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or by posting the updated policy on our website.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: support@pelvicpeace.co