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Terms of Service

Last updated: March 2026

1. Service Description

Pelvic Peace is an SMS-based general wellness education service focused on men's pelvic health, featuring Pat, our AI coach. By using our service, you agree to these Terms of Service.

2. General Wellness — Not Medical Advice

Pelvic Peace provides general health and wellness education only.

Our service is NOT a medical service. Pat is NOT a doctor, nurse, therapist, or any kind of healthcare provider. Pelvic Peace is not a "covered entity" or "business associate" under HIPAA. The information provided by Pat:

  • Does not constitute medical advice, diagnosis, or treatment
  • Should not replace consultation with qualified healthcare professionals
  • Is intended for general educational and informational purposes only
  • May not be applicable to your specific health situation

If you are experiencing a medical emergency, call 911 or your local emergency number immediately. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

You acknowledge that no patient-provider relationship is created between you and Pelvic Peace or Pat through the use of this service.

3. Eligibility

You must be at least 18 years old to use our service. By using Pelvic Peace, you represent that you are at least 18 years of age.

4. SMS Communications

By texting Pat, you expressly consent to receive SMS text messages from us.

  • Message frequency varies based on your usage of the service
  • Message and data rates may apply depending on your carrier and plan
  • Text STOP at any time to stop receiving messages
  • Text HELP for customer support information
  • Compatible carriers include major US carriers; carrier participation may vary

5. Credits and Payments

  • Our service uses a credit-based system. Each message exchange costs one credit.
  • New users receive a limited number of free credits to try the service.
  • Additional credits can be purchased through our website.
  • Purchased credits do not expire.
  • All purchases are processed securely through Stripe.
  • Refunds are handled on a case-by-case basis. Contact support@pelvicpeace.co for refund requests.

6. Acceptable Use

You agree not to use our service to:

  • Send abusive, threatening, or harassing messages
  • Attempt to obtain medical diagnoses or prescriptions
  • Share content that is illegal, harmful, or violates others' rights
  • Interfere with or disrupt the service
  • Use the service for any purpose other than personal wellness education
  • Use automated tools, bots, or scripts to interact with the service

We reserve the right to suspend or terminate your access if you violate these terms.

7. AI-Powered Service

Pat is powered by artificial intelligence. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. The information provided should be used as general educational content, not as definitive health guidance. You are responsible for evaluating the appropriateness of any information for your personal situation.

8. Intellectual Property

The Pelvic Peace service, including its design, content, and AI responses, is owned by Pelvic Peace. You retain ownership of the messages you send. By using the service, you grant us a limited license to process your messages solely for the purpose of providing the service and improving service quality.

9. Limitation of Liability

To the fullest extent permitted by law, Pelvic Peace shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service. Our total liability for any claim arising from the service shall not exceed the amount you paid us in the preceding 12 months.

We are not responsible for any health outcomes resulting from information provided through our service. You acknowledge that Pelvic Peace provides general wellness education and is not a substitute for professional medical care.

10. Indemnification

You agree to indemnify and hold harmless Pelvic Peace, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.

11. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any information provided will be accurate or complete.

12. Dispute Resolution

Any dispute arising from or relating to these Terms or the service shall first be attempted to be resolved through good-faith informal negotiation. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association. Any arbitration shall be conducted on an individual basis and not as a class action.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via SMS or by updating this page with a revised "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated terms.

15. Contact Us

Questions about these Terms? Contact us at: support@pelvicpeace.co